RAW Power relies on Apple’s RAW engine for camera support. Apple periodically releases support for new cameras, but it does not pre-announce that support. As a result, unfortunately, we do not have any insight into WHEN Apple will support a new camera.
Apple publishes (and updates) web pages for camera support. On macOS Big Sur and iOS 14, RAW Power has extended RAW Support. Here is the current list.
Any exceptions are footnoted on those pages.
Camera support is delivered both in software updates (like iOS 13.3) and in the background as “Mobile Updates”. Apple does not provide a user interface for controlling or downloading Mobile Updates.
If your camera is supported according to the above lists, but you still cannot get it to work, please try the following:
– make sure you have all updates of macOS or iOS installed
– plug your device into power
– make sure it is connected to WiFi
– restart your device
– check again the next day.
I wish I had a better series of troubleshooting steps, but these appear to work pretty reliably. If you have additional questions, you can contact me.